This Return and Refund Policy applies to Products and installation Services purchased from HPH Technical Solutions Inc. ("HPH," "we," "us," or "our") through https://hphtechsolutions.com/ or via a formal quotation. It is provided in accordance with the Consumer Act of the Philippines (RA 7394) and forms part of our Terms and Conditions.

Because our Products (solar panels, inverters, and related equipment) are installed on-site and customized to each property, our approach to returns differs from standard retail goods. Our primary remedy for covered issues is repair or replacement, backed by manufacturer and/or HPH-supported warranties.

2.1 Your system is covered by a twelve (12) year product/manufacturing warranty on both solar panels and microinverters, as specified in your product documentation, warranty certificate, or quotation. Solar panels and microinverters are also designed with an expected operational lifespan of up to twenty-five (25) years.

2.2. What is covered: During the applicable warranty period, if a Product is found to be defective due to a manufacturing defect or an installation defect caused by HPH, we will:
- Service and repair the affected unit or workmanship at no cost to you;
- Replace the defective unit, if repair is not feasible, at no cost to you.

2.3. What is not covered: The warranty does not cover damage or performance issues caused by:
- Normal wear and tear or gradual efficiency degradation within expected manufacturer tolerances;
- Force majeure events (typhoons, flooding, lightning, earthquakes, fire);
- Unauthorized modification, tampering, or repair by anyone other than HPH or an HPH-authorized technician;
- Improper use, neglect, or failure to follow maintenance guidelines provided at installation;
- Damage caused by third-party electrical work or structural changes to the property after installation.

To request service, repair, or replacement under warranty:

1. Contact us at inquiries@hphtechsolutions.com or +63 28804 8735 with your Order details, a description of the issue, and photos/videos if available.

2. Our technical team will assess the issue, which may include a site visit.

3. If the issue is confirmed as a covered manufacturing or installation defect, we will proceed with repair or replacement within a reasonable timeframe, depending on parts availability.

4. If the issue is found not to be covered under warranty, we will inform you of the findings and, if you wish, provide a paid-service quotation to address it.

4.1. If you wish to cancel an Order before materials have been procured or installation work has begun, you may request a cancellation and refund of your deposit, subject to deduction of any non-recoverable costs already incurred (e.g., payment processing fees, site assessment costs already performed).

4.2. Once materials have been ordered or procured specifically for your project, or once installation work has commenced, the Order is generally non-cancellable, as costs have already been committed on your behalf. In such cases, cancellation requests will be evaluated case-by-case, and any refund will be net of costs already incurred by HPH.

If you paid for a Product that was not delivered, or that was delivered incorrectly (wrong item) due to HPH's error, you are entitled to a full refund or replacement, at your choice, at no additional cost.

6.1. Approved refunds will be issued to the original payment method used (via PayMongo, for card payments) or via bank transfer, as applicable.

6.2. Refunds are typically processed within 7–15 business days of approval, though actual crediting time may depend on your card issuer or bank.

Nothing in this Policy limits your rights under the Consumer Act of the Philippines (RA 7394) or other applicable consumer protection laws. If you believe your consumer rights have been violated, you may file a complaint with the Department of Trade and Industry (DTI).

For warranty claims, cancellations, or refund inquiries, contact:

HPH Technical Solutions Inc. Unit 111, 17 Vatican Building, BF Resort Village, Talon Dos, Las Piñas City

Email:inquiries@hphtechsolutions.com
Phone: +63 28804 8735